4 features that give Sip2dial’s Virtual Receptionist Software an edge over a Traditional Call Center Software?
Today, we are in the 21st century
and doing enormous development in the field of information and technology. The
growing industry of contact centers in this world especially in Asian countries
is one of the biggest achievements of technology for us.
Let’s talk about traditional call centers
which have gained the attention of many consumer analysts in recent years. Well,
a traditional call center generally means a call center where employees sit
adjacent to each other and take care of
the client business needs. The needs of customers can be random so as the
agents who receive their calls in traditional contact centers. In traditional
call centers, agents can work from a particular workstation
but not from different distant geographical locations.
What is a Virtual Receptionist Software?
Virtual receptionist software is also known as call center software which exactly does what is expected from a receptionist. Generally, a receptionist at a traditional call center or at any private organization answer the call, welcome the caller, and intelligently forward the calls to the right department.
A virtual receptionist software ensures none
of the queries of a customer goes unanswered which not only builds a good
client-agent relationship but also boosts the brand image. Nowadays there ismuch
advanced virtual receptionist software are available in the market. A good
virtual receptionist software can do much more than your expectations. Here are
6 amazing features of Sip2dial’s Virtual Receptionist software/ Call center
software that beats traditional call centers.
Call tracking software is one of the most
important features in a virtual receptionist software. It will be able to track
all your incoming calls, outgoing calls, missed calls, calls made to each
department and more. It is a must-have
feature for every call center software as it helps companies to know their
customers’ needs and communicate them well. Unfortunately, traditional call centers
don’t have this facility due to lack of virtual receptionist software.
Today most call center software includes call
recording as an essential feature for contact center business. In traditional
call centers there are call recording options but not as much advanced as
modern call centers where virtual receptionist software plays the most
important role.Call recording feature
must be advanced in order to record clearly all the customer’s conversations
including missed calls. This can help improve
the quality of conversation at contact centers and also allow senior agents to
train junior representatives as per the desires of the customer.
Interactive voice response is another amazing feature that give
virtual receptionist software an edge over traditional call centers. Your IVR
can make your brand shine by letting the customer know that you are not talking
from a cave. With modern virtual receptionist software, your IVR can be
customized to various professional tones. Unlike traditional call centers, when
your customers will call you, they will listen to the most professionally
customized voice commands and follow the instructions. This certainly makes IVR
an important feature of a virtual receptionist software.
With the analytics feature, you will get all
relevant call reports, live analytics and campaign reports on your dashboard. This
analytics feature cannot be found in traditional call centers which limits
their functionality while modern contact centers use virtual receptionist
software or advanced call center software to utilize the analytics feature.
This allows you to understand your customer’s requirement and changes in
thoughts from time to time.
To know more Please visit our website www.sip2dial.com or call us at +1-631-601-0884 (Skype:muntycse) Today.